⚡ Instant delivery🛡 Lifetime warranty★ 4.4 on Trustpilot Helpsupport@gamesrift.com

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Help center

How can we help?

Can i request a refund?

First of all, please read our Return & Refund Policy and check the specific regulations about the refund options. If your request for a refund satisfies our rules then you can contact us using the widget in the lower right corner.

Can I sell my product?

Unfortunately, at the moment, our store does not sell products from third parties, if such an opportunity appears, then we will definitely inform you.

Can I checkout as a guest?

You can make a purchase with registration on our site, all you need to do is to choose the desired products, add it to the cart and select "Register with e-mail", all you need to do is enter the desired login and mail, our system automatically generates a secure password, after successful payment you will receive details of the purchased product and a password from your profile to the specified mail.

Is it safe to buy accounts?

Customer security is our primary focus. We use secure payment methods as our payment processor to ensure the security and privacy of all our customers. This means that all your payment information is strictly protected and inaccessible to us. When you purchase an account from us, you are not risking anything.

How fast will i get my product?

Once you successfully pay for your order, you will receive the purchased item within minutes, sometimes even seconds! All details will be shown immediately in your Gamesrift personal account and a copy of the details will be sent to your email address. Our systems are open 24/7 and you'll receive your invoice instantly, no matter where you are in the world.

Can i change email / password on purchased products?

All of our products are sold with full email access and are linked to verified and secure email addresses. This means that you can change your email and password immediately after purchasing a product. To change product details, you need to log in to the official website of the purchased game and change the data through the settings.

What should I do if I have a problem with a purchased item?

If you have a problem with a purchased product or any question, please feel free to contact us via the help widget in the lower right corner, by filling out the form or contact us by mail support@gamesrift.com.

My financial information is safe after purchase?

Gamesrift does not directly process the financial information you enter when you pay for your order. Only our verified payment gateways have access to sensitive financial information when you pay for our services. By using the most reliable and verified payment gateways, we ensure maximum security for our users.

What does lifetime warranty mean?

All of our products come with a lifetime warranty, which means if a purchased item has a problem or gets banned, we will provide you with a new replacement for free. We currently have the lowest problem rate in the industry and very rarely have to replace an item. For more information, please visit our Terms of Service and Return & Refund Policy

Is it legal to buy game ccounts?

Buying accounts is completely legal because you pay money for them and get the rights to the purchased account. Therefore, you do not need to worry, buying accounts is completely safe and legal.

What payment methods do we have?

After add a product to the cart, you will have to choose a payment method. There are several of them, which is very convenient. You can pay with your Visa, Mastercard, PayPal, Stripe, Coinbase, Blik, iDeal, Poli, Giropay, SEPA, Sofort, Przelewy24, Bank Trasnfers and 150+ other payments!  You can actually choose the currency in which the payment will be made.

What details will I get after buying game account?

After the payment is made, you will receive all the necessary data to enter your account. However, now you haven’t the opportunity to sell your game account. So, now you can easily buy an account without taking much time.

Do I need to register to make a purchase?
No, you can check out as a guest. After placing your order, you will receive an email with access to your purchased account details and instructions.
How do I create an account?
Click "Sign up", enter your email and password (or sign in via Steam/Google/Facebook/Discord), and confirm your email using the link we send you.
I forgot my password. What should I do?
On the login page, click "Forgot password?" and enter your email — you will receive a reset link. If the email doesn't arrive, check your Spam folder and contact support.
How do I change my email/password/account details?
Go to your account → "Profile Settings". For purchased game accounts, you can and should change the account's email and password after purchase — this is standard practice.
How do I delete my account?
Contact support from the email linked to your account; deletion is carried out in accordance with our Privacy Policy.
How can I recognize a scammer in conversations with sellers?
Never transfer money outside the platform, never share passwords or SMS codes, and never follow suspicious links. All communication must stay in our internal chat.
What is your site and why choose you?
We are a platform for selling game accounts. We ensure secure transactions, buyer protection, and 24/7 support.
Which regions/servers do you support?
We support all major regions and servers. Always check the region of the account before purchasing.
How can I contact support?
Via live chat (24/7), the contact form, or email. Please include your order number so we can help you faster.
How do I report a bug on the site?
Use the "Report a bug" form or contact support; describe the steps to reproduce the issue, your browser, and attach a screenshot.
Where do I report a copyright concern?
Use the dedicated copyright claims address/form with a description of the material and proof of your rights.
What is the minimum age to use the site?
You must be 18 or older to use this site.
How do I buy an account?
Choose the account → add it to your cart → complete checkout (as a guest or with registration) → pay → receive the account credentials and instructions.
I bought the wrong account (wrong platform/region/version). What can I do?
Contact support immediately before accessing or changing any credentials. Exchange or refund depends on whether the account has already been accessed or modified.
My order is processing — what does that mean?
Your payment is being verified or the account details are being prepared for delivery. This usually takes a few minutes; if it takes longer, contact support with your order number.
How do I receive the account after purchase?
You will receive the login credentials (email/username and password) plus setup instructions on your order page and by email. Follow the instructions to secure the account.
What should I check right after buying an account?
Log in successfully, change the email and password, verify the games/skins/items listed in the description, check for bans or restrictions, and confirm the account is not linked to unknown platforms. If anything is wrong, contact support immediately.
Can I cancel an order?
Yes, if the account credentials have not been delivered yet. Once the account details have been sent, cancellation is usually not possible. Contact support as early as possible.
What is Buyer Protection?
If the account is not delivered or does not match the description, you can open a dispute and request a refund according to our Buyer Protection rules.
What if the account doesn't match the description?
Take screenshots and contact support within the period stated in our rules. We will review the case and help resolve it.
Which payment methods do you accept?
We accept major payment methods, including bank cards, PayPal, and Google Pay. The full list is shown at checkout.
My payment/transaction failed. What should I do?
Check your card limits and details, then try another payment method. If money was deducted but no order was created, contact support with your transaction ID.
My payment was refunded. When and how will I receive my funds back?
Refunds are sent to the original payment method. Timing depends on your bank or payment provider — usually 3–10 business days.
Is it safe to pay on your site?
Yes. We use SSL encryption and anti-fraud checks to protect your payment and personal data.
Can I get an invoice/receipt?
Yes, your receipt is available in your account under "Orders", or you can request one from support.
I didn't receive my account details or any email. What should I do?
Check your Spam folder, make sure your email is correct, and look in the "My Orders" section. If nothing arrived, contact support with your order number.
The account I bought doesn't work or stopped working. What should I do?
Contact support through your order page and attach screenshots of the error. We will investigate and apply our Buyer Protection rules.
How do I secure a purchased account?
Change the email address and password immediately, enable two-factor authentication if available, and never share credentials with anyone.
What if the account gets banned after purchase?
Report it to support with details and screenshots as soon as possible. Eligibility for compensation depends on the cause and our warranty terms.
How fast does support respond?
Live chat is available 24/7. Email and contact-form requests are usually answered within 24–48 hours.
What should I include in my request?
Your order number, account email, a clear description of the problem, screenshots, payment method, and the time of the transaction.
I have a different problem. How can I contact you?
Use the "Contact Support" form or live chat and select the relevant topic — we will route your request to the right team.
Do you have a refund policy?
Yes, refunds are available in certain cases (non-delivery, account not matching the description, non-working account). Contact support via live chat or the contact form. Full details are in our Terms of Use.
Can I get a refund for an account I already accessed?
As a rule, no — once the account credentials have been delivered and used, the account is non-refundable, unless otherwise stated in our policy.
How do I request a refund?
Contact support with your order number and a description of the issue. If needed, we will guide you through the dispute process.